What personal information do we collect?

We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to inform you of any sale, offer and news but also to provide and improve the service, products and experiences that you and our customers expect from us.
We collect personal information about you in a number of different ways.

Information you share with us

We collect personal information that you share with us when you contact us or interact with us through our website, email, phone and social media.
For example, you will provide information to us when you contact our customer service teams, place an order, sign up to our newsletter, competition or questionnaire, connect through a Pro Lash Company website or rate one of our products on our website.
Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. In some circumstances, we will need that information to be able to provide you with a product or service that you have asked for; for example, we need your payment information when you buy a product, and your address to deliver it to you.
If you share details of other people with us then you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.

Information from your online interactions

We collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites and users of our apps, whether you actively provide us with that information or merely browse our websites or use our apps. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites or apps.
We use this information so that we can see how well our website are working, how they are used and what users look at most.
We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube and on social media).
That information is, predominantly, collected through our use of cookies and similar technologies.

Cookies

We use cookies on our websites. "Cookies" are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.
Some cookies that we use at Pro Lash Company Limited will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our websites, you accept that cookies will be set on your device.

Email Communications

As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that's happening at Pro Lash Company Limited which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?'
We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what's happening at Pro Lash Company (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).
We use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to.

Social Media

We love interacting with you on social media. You may use social media to contact us about your Pro Lash Company products, or to let people know what you think about your Pro Lash Company product. We review publically available social media to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
The information we collect from social media and online sites, including Facebook, YouTube, Twitter, Pinterest, Line and Snapchat, sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous.
These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
How do we use your personal information?
Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.

Information you have shared with us

We use the personal information you share with us in the following ways:
To respond to your queries and requests;
To communicate with you;
To provide services and support for our products;
For customer satisfaction surveys to enable us to identify where service and product improvements can be made and to allow us to improve your experience should you need support from one of our experts;
To provide updates to you about any changes to Pro Lash Company’s policies, terms and conditions and any other matters which we may need to tell you;
As long as you are happy for us to do so, to tell you about our other products and services;
To provide you with essential service updates about your Pro Lash Company products; and to customise and improve the way that you shop with us in the future; for example, by showing you products and offers that we think you might like, both on our websites and on certain third party websites (including on social media platforms).

What personal information does Pro Lash Company share with third parties?

We never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.

How long do we keep your personal information?

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. For example when you buy a product from us, we will store information about you and your purchase for at least the term of your warranty or guarantee.

You can change the way that we contact you in the following ways:

Opt-In/Start Contacting Me

Contacting Pro Lash Company customer service and stating that you would like to receive communications from us, or
Enter your details on our Newsletter form on our website

Opt-Out/Stop Contacting Me

If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by:

Contacting Pro Lash Company customer service team at services@prolashcompany.com stating that you no longer wish to receive such communications;

Using the unsubscribe option included in all our e-mail correspondence (on all marketing and support communications)